Privacy Policy of bt499
We are committed to protecting your personal information and your right to privacy. This policy outlines what we collect, how we use it, and how we keep it safe.
Introduction
bt499 ('we', 'us', or 'our') operates the website https://bt499.org and is the data controller responsible for the personal information we collect from players and site visitors in Bangladesh and beyond. This Privacy Policy has been drafted to help you understand exactly what personal data we process, the legal basis for doing so, and the choices available to you.
By accessing or using any part of the bt499 platform — including our casino games, live cricket betting, slots, and payment services — you acknowledge that you have read and understood the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the site immediately.
bt499 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used exclusively to deliver, secure, and improve our services to you.
Our Privacy Commitments
SSL Encryption
All data transmitted between your device and bt499 servers is protected using industry-standard SSL/TLS encryption.
No Data Selling
We never sell or rent your personal data to advertisers or third-party marketers, period.
No Spam
Your email and phone number are never used for unsolicited marketing without your explicit opt-in consent.
Your Consent Matters
We collect only data that is necessary and proportionate. You can withdraw consent for optional processing at any time.
Transparent Records
We maintain clear records of what data we hold, why we hold it, and for how long, in line with fair data practices.
Accessible Support
Our support team is available to handle any data access, correction, or deletion requests promptly and professionally.
Information We Collect
We collect different categories of personal data depending on how you interact with bt499. The table below summarises the main data types we may process:
| Data Category | Examples |
|---|---|
| Identity & Account Data | Full name, username, date of birth, gender, national ID or passport details for KYC verification. |
| Contact Data | Email address, phone number, and residential address (city/district in Bangladesh, e.g., Dhaka, Chittagong, Sylhet). |
| Financial & Transaction Data | Deposit and withdrawal amounts, payment method references (bKash, Nagad, Rocket, Upay), transaction timestamps, and account balance history. |
| Technical & Usage Data | IP address, device type, browser type and version, operating system, pages visited, session duration, and clickstream data. |
How We Use Your Information
bt499 processes personal data for the following legitimate purposes. We rely on contractual necessity, legal obligation, legitimate interests, and — where required — your explicit consent:
- Account creation and management: to register your bt499 account, verify your identity (KYC), and maintain your player profile.
- Transaction processing: to securely handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
- Service delivery and personalisation: to provide cricket betting, live casino, slots, poker, and crash games, and to personalise game recommendations and promotional offers where you have consented.
- Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity, protecting all bt499 players.
- Responsible gaming compliance: to monitor playing patterns and enforce self-exclusion, deposit limits, and time-out features in line with responsible gaming guidelines, ensuring the platform remains safe for all adults aged 21 and above.
Cookies and Tracking Technologies
bt499 uses cookies, web beacons, pixel tags, and similar tracking technologies on the platform. These tools serve several purposes: (a) Essential cookies keep your session active and secure your account login; (b) Functional cookies remember your language preference, game history, and display settings; (c) Analytical cookies help us understand how players navigate our site so we can improve the user experience; and (d) Marketing cookies (used only with your consent) allow us to measure the effectiveness of promotional campaigns.
You can manage or disable cookies at any time through your browser's privacy or settings menu. Please be aware that blocking essential cookies will prevent certain core features — such as account login and game session continuity — from working correctly. Continued use of the bt499 platform after being notified of our cookie usage constitutes your acceptance of non-essential cookies, unless you actively opt out.
Data Sharing and Disclosure
bt499 does not sell your personal data. However, we may share it in limited circumstances with trusted parties to operate the platform effectively:
- Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data strictly necessary to process your deposits and withdrawals. These providers are independently PCI-DSS compliant and maintain their own privacy policies.
- Identity verification partners: KYC service providers may receive your identity documents (national ID, passport) under strict confidentiality agreements to complete the mandatory age and identity verification process required for 21+ player accounts.
- Legal and regulatory authorities: bt499 may disclose personal data to law enforcement, regulatory bodies, or courts when required by applicable law, a valid court order, or to protect the rights, safety, and security of bt499, its players, or the public.
In all cases, we share only the minimum data necessary for the specific purpose and require that receiving parties maintain equivalent standards of data protection. We do not share your personal data with game providers, affiliate marketers, or advertising networks without your explicit consent.
Data Retention
bt499 retains personaldata for as long as your account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The specific retention periods are: (a) Account and identity data — retained for a minimum of 5 years from account closure to comply with anti-money laundering obligations; (b) Transaction and financial records — retained for a minimum of 5 years from the date of each transaction; (c) Technical and usage logs — retained for up to 12 months from collection, after which they are deleted or fully anonymised; (d) Marketing consent records — retained for the duration of your consent plus 3 years thereafter as evidence of compliance.
When the applicable retention period expires, bt499 will securely delete or irreversibly anonymise the relevant personal data. If you close your bt499 account before the mandatory retention period ends, we will restrict further processing of your data to storage only until the retention period is complete.
Security Measures
bt499 has implemented a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include: SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; strict role-based access controls limiting which staff members can access personal data; regular independent security audits and penetration testing; two-factor authentication (2FA) options for player accounts; and secure, geographically redundant data storage infrastructure.
While bt499 takes every reasonable precaution to safeguard your personal data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a high risk to your rights and freedoms, bt499 will notify affected players without undue delay in accordance with applicable notification obligations.
Your Rights Over Your Data
As a bt499 player, you have several meaningful rights concerning your personal data. You may exercise any of these rights by contacting our support team. We will process your request within 30 days and will not charge a fee for reasonable requests:
- Right of Access: you may request a copy of all personal data bt499 holds about you, along with information about how it is being used.
- Right to Rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
- Right to Erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
- Right to Restrict Processing: you may ask us to suspend processing of your data (while still storing it) in certain circumstances, such as while you contest the accuracy of the data.
- Right to Data Portability: for data you have provided to us on the basis of consent or contract, you may request a structured, machine-readable copy of that data to transfer to another service provider.
To exercise any of the above rights, please contact us at [email protected] with the subject line 'Data Rights Request' and include your registered email address and a brief description of your request. We may need to verify your identity before processing the request.
Third-Party Payment Processors
bt499 integrates with trusted payment processors to facilitate fast and secure transactions for players across Bangladesh. These include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, as well as international card networks Visa and Mastercard. When you initiate a deposit or withdrawal, you are interacting directly with these providers' own secure systems. bt499 transmits only the minimum data required to authorise and record each transaction — we do not receive or store your full mobile banking credentials, card PINs, or one-time passwords (OTPs).
Each payment partner operates under its own independently maintained privacy policy and security framework. bt499 is not responsible for the data practices of these third-party providers once data is transferred to their systems. We strongly encourage players to review the privacy policies of their chosen payment providers, particularly for bKash and Nagad which are widely used across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.
Children's Privacy and Age Restriction
bt499 is strictly an adults-only platform. All players must be 21 years of age or older to register, deposit funds, or participate in any game or betting activity on the bt499 platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has submitted personal data or created an account, we will immediately suspend that account, delete all associated personal data, and refund any deposits where possible. If you believe a minor has accessed the bt499 platform, please contact us immediately at [email protected] so we can take appropriate action.
Changes to This Privacy Policy
bt499 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where the changes are significant, we will provide a more prominent notice such as an in-platform notification or email alert to registered players.
Your continued use of the bt499 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and may request account closure by contacting our support team.
Privacy Policy FAQ
Does bt499 sell my personal data to third parties?
No. bt499 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data is shared only with essential service providers (such as payment processors and KYC verification partners) strictly under confidentiality agreements, and only to the extent necessary to deliver services to you.
How does bt499 protect my payment information?
All payment transactions on bt499 are processed through encrypted, secure channels. We do not store full card numbers or mobile banking PINs on our servers. Our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — operate their own independently audited security infrastructure, and bt499 complies with their data-handling standards at every integration point.
Can I request deletion of my bt499 account data?
Yes. You have the right to request deletion of your personal data, subject to our legal obligations. Certain records — such as transaction history and KYC verification documents — must be retained for a legally required period for anti-money laundering and regulatory compliance purposes. Once the mandatory retention period expires, we will delete or permanently anonymise the data upon your request. To submit a deletion request, contact our support team at [email protected].
Does bt499 use cookies, and how can I control them?
Yes, bt499 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players use our platform. You can control non-essential cookies through your browser settings at any time. Disabling all cookies may affect certain features of the site, such as staying logged in or loading personalised game recommendations. Our cookie usage is described in detail in the Cookies and Tracking section of this Privacy Policy.
Contact Us About Your Data
If you have any questions, concerns, or requests regarding this Privacy Policy or the way bt499 handles your personal data, please do not hesitate to get in touch with our dedicated privacy team. We aim to respond to all data-related enquiries within 5 business days.
Email: [email protected] (plain text — not a clickable link). Our privacy team reviews all incoming data requests Monday through Friday, 9:00 AM to 6:00 PM Bangladesh Standard Time (BST, UTC+6). For urgent security concerns, please mark your message subject as 'URGENT – Privacy' for priority handling.
Ready to Play Responsibly at bt499?
Your privacy is protected. Explore our full range of cricket betting, casino games, and slots — all secured by the data practices described in this policy.